POLICIES SHIPPING
GENERAL INFORMATIONS
The present General Conditions of Sale relating to the purchase of Doriani Cashmere products, owned by Storm Srl, carried out remotely via the telematic network on the website www.dorianishop.com, with headquarters in Milan (MI), Via Sant'Andrea, 2 Each purchase transaction will be governed by the provisions of Legislative Decree 185/99, Legislative Decree 206/05; the information directed to the conclusion of the contract will be subject to art. 12 of Legislative Decree 70/03 and, as regards the protection of confidentiality, will be subject to the legislation referred to in Legislative Decree 196/03.
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL SALES CONDITIONS
The contracts for the sale of products on the website www.dorianishop.com are considered concluded when the purchase order made by the customer to Storm Srl arrives and the latter accepts it. Doriani Cashemere will promptly send the customer a receipt of the purchase order made by the customer.
By sending the purchase order electronically, the customer declares that he has read and accepted these general conditions of contract and undertakes to observe and respect them in his relations with Storm Srl.
PERSONAL DATA PROCESSING
Storm Srl pursuant to art. 13 of Legislative Decree 196/2003 informs that personal and fiscal personal data, also verbally acquired in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired within the company's activities, will be processed in compliance with the aforementioned legislation , including their confidentiality obligations.
In relation to the aforementioned, the rights referred to in Article 7 of the Legislative Decree may be exercised 196/2003.
CUSTOMER OBLIGATIONS
The customer is required, before submitting his purchase order, to carefully read these general conditions of sale. The submission of the purchase order implies their full knowledge and acceptance.
Finally, once the online purchase procedure is concluded, the Customer is required to print and keep these general conditions of sale, already viewed and accepted during the contract conclusion phase.
DEFINITION OF THE ORDER
By sending the order online, the Customer sends Storm Srl a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.
Storm Srl will communicate to the Customer the acceptance and confirmation of the order.
In particular Storm Srl will not accept orders:
- if the material was not available in the warehouse and / or at the time of the order
- if the customer cannot or does not want to pay using credit cards (Paypal)
It is possible to place an order either through the website www.dorianishop.com at the prices and conditions indicated therein and from authorized dealers.
PURCHASE METHOD
The customer purchases the product, the characteristics of which are illustrated online in the relative descriptive and technical data sheets, at the price indicated therein to which are added the delivery costs specified on the site. (any fees for cash on delivery are excluded).
Before submitting the purchase order, the unit cost of each chosen product is summarized, the total cost in case of purchase of multiple products and the related delivery costs.
Once the purchase order has been sent, the customer will receive from Storm Srl an e-mail confirming that the purchase order has been received and containing the information relating to the main characteristics of the purchased good, the detailed indication of the price, the delivery costs, applicable taxes and means of payment and containing a reference to the general conditions of contract and information about the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site. Following the approval of Law Decree 4 July 2006 n. 223 "maneuver bis" Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, which restores the obligation to communicate the list of customers and suppliers in the event of issue invoice, and of Law Decree 78 of May 31, 2010 converted into Law 122 of July 30, 2010, imposes the need to request customers to communicate VAT NUMBER and TAX CODE in the appropriate fields on the site.
PAYMENT
The customer can make the due payment by choosing one of the following methods listed.
Payment by credit card: In the event that the consumer intends to make the payment by credit card, he can use the payment procedure with PayPal, suitable to ensure the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is invited to consult the website www.paypal.com and www.support.wix.com.
DELIVERY OF PRODUCTS
The purchased good, together with the relative invoice, is delivered by courier to the address specified by the customer when ordering online. Any specific needs must be submitted by the customer to Storm Srl.
Storm Srl guarantees the delivery of the goods within 15 (fifteen) working days from the date of receipt of the confirmation of the transaction. (For payment by cash on delivery, the 20 days will be counted from the date of receipt of the order by e-mail.). In the event that the customer chooses the cash on delivery method, payment must be made exclusively by cash or cashier's check, to be delivered directly to the courier upon receipt of the goods.
If Storm Srl cannot guarantee delivery within the aforementioned terms, an additional 10% discount will be applied to the total cost of the reference Doriani Cashmere items.
In the case of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender.
GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS
The products purchased on the website www.dorianishop.com are subject to the regulation on the sale of consumer goods. The delivered products comply with the characteristics illustrated online in the relative descriptive and technical data sheets.
Storm Srl is liable to the customer for defects of conformity existing at the time of delivery of the goods.
For warranty terms, refer to the WORLDWIDE LIMITED WARRANTY.
RETURN AND EXCHANGE POLICIES
RIGHT OF WITHDRAWAL
The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Storm Srl, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from the receipt of the goods.
The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the website www.dorianishop.com.
METHODS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised by sending, within the aforementioned term, a written communication to the address of Storm Srl by registered letter with acknowledgment of receipt.
In case of exercise of the right of withdrawal, the communication must be made to the following address:
If the goods have been delivered, the customer is required to return them to Doriani Cashemere within the term of 14 (fourteen) working days from the date of delivery of the goods.
The goods must be returned to Storm Srl complete with all accessories, instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging. The returned product must be accompanied by a copy of the electronic order receipt. The costs of returning the goods to Storm Srl are charged to the customer.
Storm Srl reserves the acceptance of the return after a check of the goods upon their return to the office. Damaged, used or unlabeled garments will not be accepted.
If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, Storm Srl is required to reimburse the sums paid by the customer.
In particular, Storm Srl will proceed free of charge with the transmission of the re-credit order relating to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the exercise of the right of withdrawal by the customer . This operation will be carried out through the credit institution issuing the credit card used for the payment or by crediting the sum to the bank account indicated by the customer.
Storm Srl has the right to reject any product returned in ways other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for the communication have not been respected the exercise of the right of withdrawal.
Moreover
EXPRESS TERMINATION CLAUSE
In case of total or partial non-payment of the purchase price of the property, Storm Srl reserves the right to declare pursuant to and for the purposes of art. 1456 of the Italian Civil Code, this contract has been resolved by sending a written communication to the customer's electronic address.
COMPLAINTS
For any complaints or clarifications, the customer must contact +39 02 76008012 or the e-mail address : info@dorianishop.com . The customer will be contacted for clarification within 3 (three) working days of the request.
APPLICABLE LAW AND COMPETENT COURT
This contract is regulated by the Italian law. The jurisdiction and the exclusive forum for any legal action brought by the Buyer pursuant to this guarantee or any further legal guarantees will be the Court of Milan. In the event of a Storm Srl victory in a possible legal action, the plaintiff will have to reimburse Storm Srl for the costs, including lawyers' fees and court costs, incurred for his defense.
POSTPONEMENT
Although not expressly provided for in this contract, the rules of Italian law in force apply.